1. Introduction

Welcome to CTH Plast (“CTH Plast,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, process, and protect your personal data when you visit our website https://cthplast.com (the “Website”), interact with us, or use our services, including but not limited to the manufacturing, sale (new and used), servicing, repairing, installation, setup of plastics machinery (such as HDPE Pipe Plants, PVC Profile Extruders, Plastic Recycling Lines, Blown Film Lines, Injection Molding Machines), and operational labour supply (collectively, the “Services”).

CTH Plast, located in Patna, Bihar, India, is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Policy is designed to comply with applicable data protection laws in India, including the principles of the Digital Personal Data Protection Act, 2023 (DPDPA).  

By accessing our Website or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not access the Website or use our Services.  

2. Definitions

For the purposes of this Privacy Policy:

• Personal Data: Means any data about an individual who is identifiable by or in relation to such data.
• Processing: In relation to personal data, means an operation or set of operations performed on personal data, and includes collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.  
• Data Principal: Means the individual to whom the personal data relates.
• Data Fiduciary: Means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data. For the purpose of this policy, CTH Plast is the Data Fiduciary.  
• Consent: Means any freely given, specific, informed, and unambiguous indication of the Data Principal’s wishes by which they, by a clear affirmative action, signify agreement to the processing of their personal data for the specified purpose.

3. Information We Collect

We may collect various types of information in connection with the Services, including:

• A. Personal Information You Provide to Us:
  • Contact Information: Such as your name, email address, postal address (including city, state – e.g., Patna, Bihar, and PIN code), phone number.
  • Business Information: Such as your company name, job title, and industry, when you inquire about our products or services in a professional capacity.
  • Inquiry and Transactional Information: Details you provide when you contact us for inquiries, quotes, place an order for machinery (new or used), request services (servicing, repairs, installation, labour supply), or offer your used machinery for sale. This may include machinery specifications, service history, and payment information where applicable.
  • Communications: Records of your correspondence with us, including emails, chat logs, or call recordings (where permitted by law and with your knowledge).
• B. Information We Collect Automatically:
  • Log Data: When you visit our Website, our servers may automatically record information (“Log Data”) that your browser sends. This Log Data may include your computer’s Internet Protocol (IP) address, browser type and version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.  
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website effectively. (Please see Section 9: “Cookies and Tracking Technologies” for more details).  

4. How We Use Your Information (Purposes of Processing)

We use the Personal Data we collect for various purposes, including:

• To provide, operate, and maintain our Website and Services.
• To process your inquiries and respond to your requests for information, quotes, and support.
• To manage and fulfill orders for new and used machinery, including delivery and installation.
• To schedule and perform servicing, repairs, and maintenance.
• To manage and facilitate the supply of operational labour.
• To facilitate transactions related to the buying and selling of used machinery.
• To communicate with you about your account, our services, updates, and important notices (e.g., changes to our terms or policies).
• For customer support and to resolve issues.
• To send you marketing and promotional communications, where you have provided consent or where otherwise permitted by applicable law. You may opt-out of receiving these communications at any time.
• To improve our Website, products, and Services, including through data analysis and understanding user trends.
• To comply with legal obligations, regulatory requirements, and enforce our terms and conditions.
• For internal record keeping and administrative purposes.

5. Legal Basis for Processing Your Personal Data

We process your Personal Data based on the following legal grounds as recognized under applicable Indian law:

• Consent: We may process your Personal Data for specific purposes if you have freely given your explicit consent. You have the right to withdraw your consent at any time.
• Performance of a Contract: We process your Personal Data when it is necessary for the performance of a contract to which you are a party (e.g., to sell you a machine or provide a service) or to take steps at your request before entering into such a contract.
• Legitimate Interests: We may process your Personal Data for our legitimate interests (or those of a third party), such as for improving our Services, website administration, or fraud prevention, provided that such interests are not overridden by your fundamental rights and interests.
• Compliance with Legal Obligations: We may process your Personal Data where it is necessary for compliance with a legal obligation to which we are subject.  

6. Data Sharing and Disclosure

CTH Plast does not sell your Personal Data to third parties. We may share your Personal Data in the following circumstances:

• Service Providers: We may share your Personal Data with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., logistics and shipping companies for machinery delivery, payment processors, IT support, marketing agencies (with your consent), technical service partners for installation or repair in certain regions). These service providers are authorized to use your Personal Data only as necessary to provide these services to us and are obligated to protect your data.  
• Business Partners: In connection with facilitating the sale or purchase of used machinery, we may share relevant information with prospective buyers or sellers, with appropriate safeguards and consents where required.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement) in India.  
• Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Data.  
• Protection of Rights: We may disclose Personal Data to protect and defend the rights, property, or safety of CTH Plast, our users, or the public.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to provide you with Services, or as required by applicable Indian laws and regulations. The criteria used to determine our retention periods include:  

• The length of time we have an ongoing relationship with you and provide Services to you.
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time).
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

8. Data Security

CTH Plast takes the security of your Personal Data seriously. We implement reasonable technical and organizational security measures designed to protect your Personal Data from unauthorized access, use, alteration, disclosure, or destruction. These measures may include SSL encryption for data transmission, access controls, secure server environments, and staff training on data protection.  

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.  

9. Your Rights as a Data Principal  

Under applicable Indian data protection laws (including the DPDPA, 2023), you, as a Data Principal, have certain rights with respect to your Personal Data. Subject to certain conditions and exceptions, these rights may include:

• Right to Access: The right to obtain confirmation as to whether your Personal Data is being processed, and if so, access to the Personal Data and related information.
• Right to Correction: The right to request the correction of inaccurate or incomplete Personal Data.
• Right to Erasure: The right to request the erasure of your Personal Data in certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected, or if you withdraw consent).  
• Right to Restrict Processing: The right to request the restriction of processing of your Personal Data under certain conditions.  
• Right to Object to Processing: The right to object to the processing of your Personal Data where it is based on our legitimate interests, subject to certain conditions.  
• Right to Data Portability: The right to receive your Personal Data, which you have provided to us, in a structured, commonly used, and machine-readable format, and the right to transmit that data to another controller, where technically feasible and processing is based on consent or contract.  
• Right to Withdraw Consent: Where the processing of your Personal Data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.  
• Right to Grievance Redressal: You have the right to lodge a complaint with us if you have any grievances regarding the processing of your Personal Data.
• Right to Nominate: You may have the right to nominate another individual who, in the event of your death or incapacity, can exercise your rights.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 14 of this Policy. We will respond to your request in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to enhance your experience on our Website, analyze site traffic, and for other functional purposes.

• What are Cookies: Cookies are small text files placed on your device (computer, tablet, smartphone) by websites that you visit.
• How We Use Cookies:
  • Essential Cookies: Necessary for the Website to function properly (e.g., session management).
  • Performance and Analytics Cookies: To collect information about how you use our Website (e.g., which pages you visit most often, error messages) to help us improve its performance. We may use tools like Google Analytics.
  • Functionality Cookies: To remember choices you make (e.g., language preference) and provide enhanced, more personal features.
• Managing Cookies: Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. You may also be able to manage your cookie preferences through a consent management tool on our Website, if provided. Please note that if you disable cookies, some features of our Website may not function properly.  

11. Children’s Privacy

Our Website and Services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.  

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. CTH Plast has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.  

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. We may also provide notice through other means, such as a notification on our Website or via email, if the changes are significant.  

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.  

14. Grievance Officer / Contact Us

If you have any questions about this Privacy Policy, your rights, or our data protection practices, or if you wish to exercise any of your rights or lodge a grievance, please contact our Grievance Officer:

Grievance Officer Details:

• Name/Title: Govind
• Email Address: govind@cthplast.com
• Phone Number: +91-9554205945
• Address: Ranchi, Jharkhand, India

We will endeavor to address your concerns and resolve any DPDPA-related grievances in a timely and effective manner.